Document Type
Article
Publication Title
The Data Base for Advances in Information Systems
Abstract
Although initial adoption of an information system has been shown to influence system success, further value can be obtained when end-users move beyond adoption, utilizing more features of the system and integrating it into their work routines. Organizations can increase the post-deployment utilization of their systems by emphasizing continued interaction between developers and end-users. In this study, we develop a research model investigating the influence of shared understanding, faithfulness of appropriation, and consensus on spirit on post-deployment system utilization. Using a sample from a healthcare organization, we show that increased end-user post-deployment interaction with developers supports a shared understanding between the two groups, which ultimately impacts both the routinization and infusion of a system. This study provides a contribution by demonstrating the impact of developer/user interaction in the post-implementation phase of systems development.
Publication Date
2019
Recommended Citation
Wolverton, Colleen Carraher PhD, "Toward an Understanding of How Post-Deployment User-Developer Interactions Influence System Utilization" (2019). Department of Management. 1.
https://scholarshub.louisiana.edu/management/1
Included in
Business Administration, Management, and Operations Commons, Databases and Information Systems Commons, Management Information Systems Commons